Shipping & Returns

Our shipping policy

TCM Coach Parts LLC. will accept returned products under warranty or for credit within thirty days (30) of invoice. Returns will not be accepted for special order product or custom made product. ALL RETURNS MUST HAVE A RETURN AUTHORIZATION NUMBER. To obtain a Return Authorization Number, please contact our Customer Service Department at 407-403-2494. Returns after 30 days from invoice date are subject to a twenty-percent (20%) reconditioning and repackaging charge if necessary. A copy of the packing list must accompany the returned product to ensure proper credit is issued. Product must be returned in the original packaging or its equivalent. Customers shall insure the product to eliminate the risk of loss or damage during transit. TCM Coach Parts LLC. will not issue credit on lost or damaged product in transit to us. If products must be returned, please help us credit you by following these instructions:

Insert a copy of the packing list inside your package.

Circle the returned part number and denote the quantity returned on the copy of the packing list.

Check one of the following:

[ ] RETURN REQUEST
or
[ ] PRODUCT REPLACEMENT

Check one of the following reasons for return:

[ ] Wrong part number ordered
[ ] Wrong part number shipped
[ ] Damaged product received
[ ] Defective product received
[ ] Duplicate shipment
[ ] Other_____________________

Our objective in defining these procedures is to provide better and more efficient service, and to ensure that all our customers are afforded fair treatment resulting from a defined and consistent policy. If you have any questions concerning these policies, please do not hesitate to contact us.